Refund Policy

Last updated 23 August 2026 · FablePond is operated by ACCTAN.

1. The 14-day money-back guarantee

If FablePond is not right for your family, email contact@acctan.com within 14 days of your first subscription payment and we will refund it in full. No questions, no retention script, no justification required.

This is a deliberate commercial choice: an unhappy parent getting their money back quickly is better for everyone than a payment dispute, and trust is the whole product. The guarantee applies to your first subscription purchase, monthly or yearly.

2. EU and UK statutory withdrawal rights

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from a distance contract, under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

FablePond is digital content supplied immediately. At checkout you are asked to agree to immediate access and to acknowledge that, by doing so, you lose the statutory right of withdrawal for the portion of the service you have already used. That consent and acknowledgement are required before payment — that is what the terms checkbox at checkout is for.

In practice this changes nothing for you, because our own 14-day guarantee above is at least as generous as the statutory right and we honour it regardless. We describe the statutory position here because we are required to, and because you should know what you agreed to.

Consumers in the EU may also use the European Commission's Online Dispute Resolution platform. Nothing in this policy limits your non-waivable statutory rights. [COUNSEL: confirm the withdrawal-waiver wording matches the checkout consent text exactly.]

3. Monthly plans

• Cancel at any time from Settings. It takes one click.
• Cancellation takes effect at the end of the current billing period. You keep full access until then.
• Outside the 14-day guarantee, monthly payments are not refunded pro-rata for the remainder of a period — cancelling stops the next charge rather than refunding the current one.

4. Yearly plans

• Within 14 days of your first yearly payment: full refund, no questions.
• After 14 days: we may offer a pro-rata refund at ACCTAN's discretion for genuine extenuating circumstances — bereavement, serious illness, an accidental duplicate purchase, a charge you did not recognise. Ask us. We are reasonable people, and we would rather sort it out than argue.

5. Failed story generations

If a story fails to generate — for any reason, including failing our safety review — your creation credit is restored automatically. You do not need to ask, and a failed generation never costs you a credit or any money.

Story credits are a usage allowance, not a currency. They have no cash value, cannot be exchanged for money, do not roll over between months, and are not refundable in cash.

6. How to request a refund

1. Email contact@acctan.com from the address on your account, or use the contact link in Settings.
2. Tell us which charge you mean. You do not have to tell us why.
3. We reply within 3 business days.
4. Approved refunds go back to the original payment method. Your bank typically takes a further 5–10 business days to show it.

7. Cancelling is not the same as refunding

Cancelling stops future renewals and is instant, self-service, and one click in Settings — as easy as signing up was, with no phone call, no email, and no retention maze. Refunding returns money already paid, and follows the rules above.

Whichever you do, your bookshelf stays readable forever. Cancelling or refunding never deletes the stories you made.

8. Please talk to us before a chargeback

If you see a charge you do not recognise or believe is wrong, email us first. We will almost always resolve it faster than a bank dispute — usually the same day. Filing a chargeback locks the funds for weeks and may result in the account being suspended while the dispute is open, which helps nobody.

9. Purchases made through Apple

FablePond subscriptions are purchased on the web through Stripe, and the iOS app sells nothing. If in future we offer in-app purchases through Apple, Apple handles those refunds under Apple's own terms, not this policy — you would request them at reportaproblem.apple.com. We cannot refund an Apple-billed purchase ourselves.

10. Changes to this policy

We may update this policy. The version in force is the one published when you made the purchase in question. Material changes are announced by email at least 30 days in advance. See also the Terms of Service.